Support
Welcome
Login
Sign up
Home
Solutions
Enter your search term here...
Search
New support ticket
Check ticket status
Solution home
Commonly Asked Questions
Making Your Offer
20
How long can I stay in the lounge?
Is only one name required if I am making an offer for myself and other guests?
What types of credit and debit cards do you accept?
My offer was accepted by the lounge, but it comes with a time limit. When does this time limit start?
Will I have to present my credit card at the lounge for verification?
View all 20
Reservations
8
What amenities does the lounge provide?
How can I make an edit to my booking?
How can I cancel my lounge booking?
I was denied access to the lounge I booked with LoungePair
I would like to file a complaint about the lounge
View all 8
Lounge Access
16
What makes you different from LoungeBuddy?
What is the lounge dress code?
If I get access to an airline branded lounge, do I have to be flying that airline to use the lounge?
Do I need any type of membership to access the lounge?
If I make an offer for access on your website, will the lounge let me in?
View all 16
Discount and Promotions
2
How does your referral program work?
I received a promotional code. Can I apply a promotional code towards my lounge offer?
User Account
1
How do I change my account password?