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Commonly Asked Questions
Making Your Offer
How long can I stay in the lounge?
Is only one name required if I am making an offer for myself and other guests?
What types of credit and debit cards do you accept?
My offer was accepted by the lounge, but it comes with a time limit. When does this time limit start?
Will I have to present my credit card at the lounge for verification?
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What amenities does the lounge provide?
How can I make an edit to my booking?
How can I cancel my lounge booking?
I was denied access to the lounge I booked with LoungePair
I would like to file a complaint about the lounge
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What makes you different from LoungeBuddy?
What is the lounge dress code?
If I get access to an airline branded lounge, do I have to be flying that airline to use the lounge?
Do I need any type of membership to access the lounge?
If I make an offer for access on your website, will the lounge let me in?
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Discount and Promotions
How does your referral program work?
I received a promotional code. Can I apply a promotional code towards my lounge offer?
How do I change my account password?