As you may have noticed, we have made a change to our lounge access model. While we previously allowed users to share their lounge access with others for free, we are now working with a range of global independent lounge operators to bring you more choice on your future travels.
This means that lounge access is no longer free, but it does come with a number of benefits. By partnering with these operators, we are able to offer a wider range of options and a better chance of getting access to the lounges you want. Additionally, this change helps support lounge operators in getting their staff back to work following the COVID-19 pandemic.
We understand that this change may be disappointing to some users, but we believe it is necessary in order to continue providing the best possible experience for our customers. We are confident that the additional choice and improved chances of access will make up for the cost.
Thank you for your understanding and support as we move forward with this change. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team.