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I thought you were free. What happened?
Guaranteed Access Vouchers
How to Purchase Guaranteed Access Vouchers on LoungePair
Why do you show offers from third-party websites for airport lounge access?
Why can't LoungePair provide support for purchases made through third-party websites?
Making a Bid
Is only one name required if I am making a bid fmyself and other guests?
My bid was accepted by the lounge, but it comes with a time limit. When does this time limit start?
How do I make an offer to the lounge?
If I make a successful offer to the lounge but am unable to make it to the lounge for whatever reason, what happens?
I am not sure precisely when I will enter the lounge. What time should I select?
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What amenities does the lounge provide?
How long can I stay in the lounge?
What is the lounge dress code?
If I get access to an airline branded lounge, do I have to be flying that airline to use the lounge?
Do I need any type of membership to access the lounge?
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How can I make an edit to my booking?
How can I cancel my lounge booking or voucher?
I was denied access to the lounge I booked with LoungePair
I accidentally left something in the lounge
I am unable to find my booking confirmation. Can you please send me another one?
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Can children visit the lounge?
Do children need their own lounge access pass?
Do children and adults pay the same entrance fee for lounge access?
What types of credit and debit cards do you accept?
Will I have to present my credit or debit card at the lounge for verification?
Are taxes or additional fees included in my purchase?
Discounts and Promotions
How does your referral program work?
I received a promotional code. Can I apply a promotional code towards my lounge bid?
Using a promo code to buy guaranteed airport lounge access
How to Manage Your Billing Information on LoungePair
How do I change my account password?
I would like to file a complaint about the lounge
What makes you different from LoungeBuddy?
Does LoungePair offer a membership program?