Support

Announcement FAQ 1

• I thought you were free. What happened?

Making Your Offer 20

• How long can I stay in the lounge?
• Is only one name required if I am making an offer for myself and other guests?
• What types of credit and debit cards do you accept?
• My offer was accepted by the lounge, but it comes with a time limit. When does this time limit start?
• Will I have to present my credit card at the lounge for verification?

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Reservations 8

• What amenities does the lounge provide?
• How can I make an edit to my booking?
• How can I cancel my lounge booking?
• I was denied access to the lounge I booked with LoungePair
• I would like to file a complaint about the lounge

View all 8

Lounge Access 16

• What makes you different from LoungeBuddy?
• What is the lounge dress code?
• If I get access to an airline branded lounge, do I have to be flying that airline to use the lounge?
• Do I need any type of membership to access the lounge?
• If I make an offer for access on your website, will the lounge let me in?

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Discount and Promotions 2

• How does your referral program work?
• I received a promotional code. Can I apply a promotional code towards my lounge offer?

User Account 1

• How do I change my account password?