Support

Announcement FAQ 1

• I thought you were free. What happened?

Guaranteed Access Vouchers 3

• How to Purchase Guaranteed Access Vouchers on LoungePair
• Why do you show offers from third-party websites for airport lounge access?
• Why can't LoungePair provide support for purchases made through third-party websites?

Making a Bid 13

• How do I bid for access to a lounge?
• Do I Need to Enter Names for All Guests When Making a Bid?
• My bid was accepted by the lounge, but it comes with a time limit. When does this time limit start?
• If I make a successful offer to the lounge but am unable to make it to the lounge for whatever reason, what happens?
• I am not sure precisely when I will enter the lounge. What time should I select?

View all 13

Lounge Visit 17

• What amenities does the lounge provide?
• How long can I stay in the lounge?
• What is the lounge dress code?
• If I get access to an airline branded lounge, do I have to be flying that airline to use the lounge?
• Do I need any type of membership to access the lounge?

View all 17

Reservations 6

• How can I make an edit to my booking?
• How can I cancel my lounge booking or voucher?
• I was denied access to the lounge I booked with LoungePair
• I accidentally left something in the lounge
• I am unable to find my booking confirmation. Can you please send me another one?

View all 6

Children 3

• Can children visit the lounge?
• Do children need their own lounge access pass?
• Do children and adults pay the same entrance fee for lounge access?

Payment 4

• What types of credit and debit cards do you accept?
• Will I have to present my credit or debit card at the lounge for verification?
• Are taxes or additional fees included in my purchase?
• Why is My Lounge Pass Not Pre-Paid?

Discounts and Promotions 3

• How does your referral program work?
• I received a promotional code. Can I apply a promotional code towards my lounge bid?
• Using a promo code to buy guaranteed airport lounge access

User Account 2

• How to Manage Your Billing Information on LoungePair
• How do I change my account password?

Complaints 1

• I would like to file a complaint about the lounge

Other 2

• What makes you different from LoungeBuddy?
• Does LoungePair offer a membership program?