If you have experienced an issue or dissatisfaction with a lounge during your travels, we want to hear about it and help resolve the situation. To file a complaint, please send an email to [email protected] that includes the following information:

  • The name of the lounge and airport
  • The date and time of your visit
  • Your LoungePair booking confirmation code (if applicable)
  • Details regarding the complaint

It's important to provide as much detail as possible in your email, as this will help us understand the situation and work with the lounge to address your concerns. If you booked your lounge access through another website or through the lounge directly, you will need to contact them to file a complaint.

At LoungePair, we strive to provide a seamless and enjoyable lounge experience for all of our travellers. We value your feedback and will do our best to address any issues that may arise.