Reservations

What amenities does the lounge provide?
Most lounges offer a variety of complimentary amenities including snacks, drinks, shower access, fast wifi, comfortable seating and much more. To determine ...
Fri, 24 Sep, 2021 at 11:14 PM
How can I make an edit to my booking?
Because we offer travellers the chance to make a last-minute booking on the day of travel, at a more affordable rate then you would pay at the front door, w...
Fri, 24 Sep, 2021 at 11:14 PM
How can I cancel my lounge booking?
Because all bookings are made within the 24 hours prior to access, we don't allow any cancellation to your confirmed reservation. This is to ensure t...
Fri, 24 Sep, 2021 at 11:14 PM
I was denied access to the lounge I booked with LoungePair
In the rare event this happens, please send an email to ask@loungepair.com with as much detail as possible describing what happened, including the name of t...
Fri, 24 Sep, 2021 at 11:14 PM
I would like to file a complaint about the lounge
Please send an email to ask@loungepair.com that includes the following information:  The name of the lounge and airport  The date and time of your vis...
Fri, 24 Sep, 2021 at 11:14 PM
I accidentally left something in the lounge
Please send an email to ask@loungepair.com with your approximate time of arrival and as much detail as possible concerning the item(s) that you left and the...
Fri, 24 Sep, 2021 at 11:14 PM
I am unable to find my booking confirmation. Can you please send me another one?
Please send an email to ask@loungepair.com from the email address you entered when submitting your lounge offer, along with your first and last name, and th...
Sat, 25 Sep, 2021 at 3:21 PM
If my flight changed, was cancelled, or delayed and I wasn't able to use the lounge will I receive a refund?
Typically not, however, you may be covered by your travel insurance in these situations. You can also contact us at ask@loungepair.com with your request and...
Fri, 24 Sep, 2021 at 11:14 PM