Support

Most lounges offer a variety of complimentary amenities including snacks, drinks, shower access, fast wifi, comfortable seating and much more. To determine ...

Because we offer travellers the chance to make a last-minute booking on the day of travel, at a more affordable rate then you would pay at the front door, w...

Because all bookings are made within the 24 hours prior to access, we don't allow any cancellation to your confirmed reservation. This is to ensure t...

In the rare event this happens, please send an email to ask@loungepair.com with as much detail as possible describing what happened, including the name of t...

Please send an email to ask@loungepair.com that includes the following information:  The name of the lounge and airport  The date and time of your vis...

Please send an email to ask@loungepair.com with your approximate time of arrival and as much detail as possible concerning the item(s) that you left and the...

Please send an email to ask@loungepair.com from the email address you entered when submitting your lounge offer, along with your first and last name, and th...

Typically not, however, you may be covered by your travel insurance in these situations. You can also contact us at ask@loungepair.com with your request and...