Get helpful tips and information on making reservations for airport lounges with our "Reservations" support articles. Find out how to book in advance, make changes to your reservation, and more.

How can I make an edit to my booking?
At LoungePair, we offer travellers the opportunity to make bookings at more affordable rates than you would pay at the front door. In order to maintain this...
Tue, 5 Sep, 2023 at 2:26 AM
How can I cancel my lounge booking or voucher?
If you need to cancel your lounge booking or voucher with LoungePair, there are a few things you should know. Firstly, confirmed bookings and vouchers a...
Mon, 26 Dec, 2022 at 1:34 AM
I was denied access to the lounge I booked with LoungePair
If you were denied access to the lounge you booked with LoungePair, we apologise for the inconvenience. This is a rare occurrence, and we want to make sure ...
Mon, 26 Dec, 2022 at 1:38 AM
I accidentally left something in the lounge
If you've accidentally left something behind in an airport lounge, don't panic!  The first step is to get in touch with the lounge staff to see ...
Mon, 2 Jan, 2023 at 2:27 PM
I am unable to find my booking confirmation. Can you please send me another one?
If you are unable to locate your booking confirmation, don't worry. We can help you retrieve it. Simply send us an email from the email address you used...
Mon, 26 Dec, 2022 at 1:25 AM
If my flight changed, was cancelled, or delayed and I wasn't able to use the lounge will I receive a refund?
If you are unable to use your lounge booking or voucher due to a change in your flight, cancellation, or delay, it is important to know that LoungePair typi...
Mon, 26 Dec, 2022 at 1:43 AM