If you are unable to use your lounge booking or voucher due to a change in your flight, cancellation, or delay, it is important to know that LoungePair typically does not provide refunds in these situations.
However, we understand that unforeseen circumstances can arise, and we will always do our best to assist you. If you are unable to use your lounge booking or voucher due to a change in your flight, cancellation, or delay, please contact us at [email protected]. Include your booking confirmation number and details of your request in the email. We will do our best to accommodate your request and propose alternative options, such as rescheduling your booking or voucher for a different date or lounge. However, please keep in mind that we cannot guarantee that these options will be available.
If your flight was changed, cancelled, or delayed and you were unable to use your lounge booking or voucher, it is a good idea to check with your travel insurance provider to see if you are covered for any unexpected expenses, such as the cost of purchasing a new lounge voucher. Many travel insurance policies offer coverage for flight changes, cancellations, and delays, so it is always a good idea to have this protection in place.
If you have any further questions, don't hesitate to reach out to our support team for assistance.