Contact LoungePair support

Need help with a booking, lounge pass or your account? Contact our support team.

How to send a request

1. Enter your name and email address. Add your Order ID if you have it.
2. In Subject, briefly describe your issue—for example, “Unable to use my lounge pass.”
3. In Message, explain what you need help with. Include your booking reference or pass number, if relevant.
4. Use Add attachments to include any helpful screenshots or booking confirmations.
5. Check your email address is correct, then select Send.

Were you refused entry to a lounge?

Please also include:

• The lounge name and airport.
• The date and time you tried to enter.
• The reason staff gave for refusing entry.
• The staff member’s name, if you know it.

When to expect a reply

We usually reply within 24–48 hours. Please keep this in mind if you’re travelling today.