Knowledge Base

Making a bid for airport lounge access on LoungePair is a simple and straightforward process. We have a video below, plus step-by-step written instructions....

Short Answer No, you don't need to enter the names of all guests. Just provide the name of the primary guest—this is the person who will be responsible...

The time limit on your visit will start from the time you check into the lounge. Note however that you must arrive within 15 minutes of the requested time.

If you are unable to make use of your confirmed lounge booking, you will forfeit access and will not receive a refund. If the reason is due to a travel dela...

We allow all customers who make a successful offer with us to access the lounge within 15 minutes of your reservation time, either before or after.  For...

There are several reasons why your offer to access a lounge through LoungePair may not have been accepted. Here are some possible explanations: Capacit...

Yes, when you are making the offer be sure to enter their name and email address on this screen: You can use your own credit card for payment.

If you're looking to gain access to an airport lounge and are considering making an offer, the amount you should offer will depend on a variety of facto...

It is possible to make an offer for airport lounge access while you are at the airport, however it may not always be the most efficient option.  Many ai...

You can make an offer for lounge access at any time, even on the day of your travel. However, it's generally a good idea to make your offer as far in ad...