Knowledge Base
Welcome
Login
Home
Solutions
How can we help you today?
Enter your search term here...
Search
Login
to submit a new ticket
Check ticket status
Knowledge base
Announcements
Need more support?
1
How to Contact LoungePair Support for Assistance
General
Lounge Pass Vouchers
4
How to Purchase Lounge Passes on LoungePair
Why do you show offers from third-party websites for airport lounge access?
Why can't LoungePair provide support for purchases made through third-party websites?
Managing Guest Names on Your LoungePair Airport Lounge Passes
Making a Bid
14
How do I bid for access to a lounge?
Do I Need to Enter Names for All Guests When Making a Bid?
My bid was accepted by the lounge, but it comes with a time limit. When does this time limit start?
If I make a successful offer to the lounge but am unable to make it to the lounge for whatever reason, what happens?
I am not sure precisely when I will enter the lounge. What time should I select?
View all 14
Lounge Visit
17
What amenities does the lounge provide?
How long can I stay in the lounge?
What is the lounge dress code?
If I get access to an airline branded lounge, do I have to be flying that airline to use the lounge?
Do I need any type of membership to access the lounge?
View all 17
Reservations
6
How can I make an edit to my booking?
Cancelling Your LoungePair Booking or Voucher (Refund Policy)
I was denied access to the lounge I booked with LoungePair
I accidentally left something in the lounge
I am unable to find my booking confirmation. Can you please send me another one?
View all 6
Children
3
Can children visit the lounge?
Do children need their own lounge access pass?
Do children and adults pay the same entrance fee for lounge access?
Payment
4
What types of credit and debit cards do you accept?
Will I have to present my credit or debit card at the lounge for verification?
Are taxes or additional fees included in my purchase?
Why is My Lounge Pass Not Pre-Paid?
Discounts and Promotions
3
LoungePair's Referral Program
I received a promotional code. Can I apply a promotional code towards my lounge bid?
Using a promo code when purchasing an airport lounge pass
User Account
2
How to Manage Your Billing Information on LoungePair
How do I change my account password?
Complaints
1
I would like to file a complaint about the lounge
Other
2
What makes you different from LoungeBuddy?
Does LoungePair offer a membership program?