Contact LoungePair support

Need help with a booking, lounge pass or your account? Email support@loungepair.com or submit a support request using our online form.

Contact us by email

Send your request to support@loungepair.com. Use a short, clear subject line, such as “Unable to use my lounge pass”, and include:

• Your name and the email address used for your booking.
• Your Order ID, booking reference or pass number, if available.
• A description of the issue and what you need help with.
• Any helpful screenshots or booking confirmations as attachments.

Use the online support form

1. Open our online support form.
2. Enter your name and email address. Add your Order ID if you have it.
3. In Subject, briefly describe your issue.
4. In Message, explain what you need help with. Include your booking reference or pass number, if relevant.
5. Use Add attachments to include any helpful screenshots or booking confirmations.
6. Check your email address is correct, then select Send.

Were you refused entry to a lounge?

In your email or support request, please also include:

• The lounge name and airport.
• The date and time you tried to enter.
• The reason staff gave for refusing entry.
• The staff member’s name, if you know it.

When to expect a reply

We usually reply within one hour.