At LoungePair, we're committed to providing you with the best possible experience when booking and accessing airport lounges worldwide. If you need assistance with your account, booking, or have any questions, our support team is here to help.

Contacting LoungePair Support

To contact our support team, please visit our dedicated helpdesk at This is the quickest and most efficient way to reach us and ensure your inquiry is addressed promptly.

When you visit the helpdesk, you'll be able to:

  1. Submit a support ticket
  2. Provide detailed information about your issue or question
  3. Attach any relevant screenshots or documents to your ticket

Our support team monitors the helpdesk closely and will respond to your ticket as soon as possible, typically within 24-48 hours.

Tips for Submitting a Support Ticket

To help us assist you more effectively, please keep the following tips in mind when submitting a support ticket:

  • Include your LoungePair booking reference or pass number, if applicable
  • Describe your problem or question in detail. If you have been denied access to a lounge, please include the time and date you tried to enter, and the name of the staff member you spoke with
  • Attach any relevant screenshots, booking confirmations, or other documents
  • Double-check your email address to ensure you receive our response

We appreciate your patience and understanding as we work to resolve your issue. Rest assured; our team is dedicated to providing you with the support you need to make the most of your LoungePair experience.