Yes, if you purchase lounge access with LoungePair, we strive to ensure your access. However, there are important distinctions between successful bids and direct purchases:
Successful Bids
If you win a bid for lounge access, we guarantee your entry for the specific time and date of your bid. This is because bids are tied to particular time slots.
Direct Purchases (Vouchers)
When you directly purchase a lounge pass from our website, it functions as a flexible voucher:
- It is not tied to a fixed time or date.
- You can use it any time before its expiry date.
- On rare occasions, lounges may reach capacity.
If the Lounge is Full
If you arrive and the lounge has reached capacity:
- Your pass remains valid until its expiry date.
- You can use it at any other time, providing flexibility and peace of mind.
Refundable Passes
We offer refundable passes as an upgrade option:
- If the lounge is full during your visit and you're unable to use your pass, we will issue a refund.
- This applies only if the pass remains unused.
What You Need at the Lounge
Regardless of how you obtained your access:
- Present your lounge pass confirmation.
- Show your full name as it appears on your lounge pass.
- Have your boarding pass ready.
- Some lounges may request additional ID for verification.
We recommend arriving with ample time before your flight to ensure you can enjoy the lounge facilities, even in the rare event of capacity issues.